Returns and exchange goods

In the case of non-compliant products, it is possible to exchange or return them within 14 days from the day of purchase at the expense of the buyer. After logging into your account, the order history will be displayed. Please select the "Return / claim" option, fill in and send the request for a return / claim.

The goods must be sent or delivered in person to the address below. Any goods to be returned must be unused and still in the original packaging (including all accessories, warranty card, instructions and other documentation). We recommend that you contact our sales department in advance before returning or exchanging goods at  info@profi-hotel.cz.